2022 State of SRE Report finds organizations are investing more in site reliability engineering, but progress is limited by immature practices and manual labor


WALTHAM, Mass.–(BUSINESS WIRE)–Software intelligence company Dynatrace (NYSE: DT) today announced the release of a new detailed report on the state of the SRE, based on an independent survey of 450 site reliability engineers ( ERS). The report highlights that SREs are taking on a more strategic role as organizations increasingly need to ensure teams have the answers and intelligent automation needed to accelerate digital transformation. However, the growth of new technologies used in cloud-native development has created an explosion of complexity that hampers these efforts. The “Report on the state of SRE: 2022 edition” is available for download here.

Research reveals:

  • 88% of SREs say they now understand the strategic importance of their role better than they did three years ago.

  • SREs currently spend most of their time reducing MTTR (mean time to recovery) (67%), building and maintaining automation code (60%), and ensuring that vulnerabilities in are detected and eliminated quickly (58%).

  • 68% of SREs expect their role in security to become more central in the future as organizations continue to use third-party libraries, such as Log4j, for cloud-native application development.

  • 99% of SREs struggle with defining and creating SLOs to assess application and infrastructure service levels. The most common challenges include:

    • Too many data sources (64%),

    • Difficulty finding the most relevant metrics for a service (54%),

    • The inability of monitoring tools to easily define and track SLO performance (36%).

  • 68% of SREs say siled teams and multiple tools make it difficult to align to a single version of the “truth” about service levels.

“Reliability, experience and security have become critical success factors in a world where every second of downtime leads to lost revenue, lower share prices and lasting reputational damage,” Bernd said. Greifeneder, Founder and Chief Technology Officer at Dynatrace. “This puts the SRE at the heart of faster digital transformation. Most organizations, however, remain relatively immature in their adoption of SRE practices. At a time when the demand far exceeds the supply of qualified engineers, organizations should do everything in their power to amplify the efforts of these teams. Even so, manual steps and wasted effort are a major distraction for SREs, holding organizations back. SREs need to define a “golden path,” a set of steps development teams can take to navigate the complexity of cloud-native delivery, overcome these hurdles, and fully unleash digital innovation. »

Other findings from the report include:

  • 85% of organizations say their ability to scale SRE practices will depend on automation and AI capabilities.

  • 71% of organizations are increasing the use of automation at every stage of the lifecycle to reduce developer and SRE workload.

  • Enterprises primarily use automation in SRE to address security vulnerabilities (61%) and application failures (57%), increase delivery speed (56%), and predict SLO violations before they occur (55%).

  • SREs say AIOps will enable teams to automate more critical processes to ensure service levels are met on an ongoing basis (64%), prioritize issues that have the greatest impact on user satisfaction (63%) and prioritize security vulnerabilities to minimize downtime (62%).

  • By 2025, 85% of SREs want to standardize on the same observability platform from Dev to Ops and Security.

“SREs need a single, unified platform that provides reliability, security, and automation by default,” Greifeneder continued. “Self-service observability and monitoring-as-code capabilities are essential, allowing development teams to create feedback loops in their applications with just a few clicks. With this, SREs will lead the charge in moving beyond basic automation to intelligent orchestration of customer experience and business outcomes. This will enable organizations to drive digital transformation faster than ever, with self-healing cloud applications that rapidly evolve with business needs. As a result, SREs can be freed to focus on the core elements of their role, allowing them to create greater value by applying best practices in reliability, resiliency, security, and performance, ultimately achieve better business results.

This report is based on a global survey of 450 large enterprise SREs with more than 1,000 employees, including 150 in the US, 150 in EMEA and 150 in Asia-Pacific. The research was conducted by Coleman Parkes and commissioned by Dynatrace.

About Dynatrace

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform provides accurate answers about application performance and security, underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more effectively and deliver more value with much less effort. That’s why many of the world’s largest companies trust Dynatrace® to modernize and automate cloud operations, release better software faster, and deliver unparalleled digital experiences.

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