- As of noon, more than 287,000 customers recovered in 12 hours
- A workforce of 5,000 helped accelerate restoration efforts
ST. PETERSBURG, Florida., November 11, 2022 /PRNewswire/ — Duke Energy Florida restored power to 98% of affected customers within 12 hours of Nicole’s departure from the company’s service territory.
As of noon, Duke Energy Florida restored power to more than 287,000 customers, with fewer than 5,000 customers without power due to the storm.
With significant progress made yesterday, the company will have a greater concentration of crews in areas that still need repairs. Power should be restored to other storm-related customers by 10 p.m. tonight.
Making landfall as a Category 1 hurricane, Nicole was the first November hurricane to make landfall in Florida since 1985. Nicole is out Florida around 11 p.m. Thursday.
“While we did not anticipate a hurricane this late in the season, our team was quick to respond and support our customers,” said Melissa Seixas, state chairman of Duke Energy in Florida. “Nicole has impacted much of our territory and the incredible team effort has helped us restore over 287,000 customers in 12 hours and we won’t stop until every customer is restored.”
Prior to the storm, Duke Energy Florida organized more than 5,000 workers in strategic locations across the state to respond. Teams from across the country helped expedite the restoration.
Along with additional crews, the company has been aided by its recent network improvements, minimizing outages and restore times.
Keep customers informed
Customers who experience a power outage can report it as follows:
- Visit duke-energy.com on a desktop or mobile device.
- Use the Duke Energy mobile app – download the Duke Energy app from a smartphone via Apple Store or Google Play.
- Text 57801 (standard text and data rates may apply).
- Call the automated outage reporting system at 800.228.8485.
There is also an interactive breakdown map where customers can find up-to-date power outage information, including total system-wide outages and estimated times to restore.
The company will also provide regular updates to customers and communities through email, text, outbound phone calls, social media and its website.
Duke Energy Florida
Duke Energy Florida, a subsidiary of Duke Energy, has 10,300 megawatts of energy capacity, supplying electricity to 1.9 million residential, commercial and industrial customers over a 13,000 square mile service area in Florida.
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, North Carolina, is one of the largest energy holding companies in the United States. Its electric utilities serve 8.2 million customers in North Carolina, Caroline from the south, Florida, Indiana, Ohio and Kentucky, and collectively possess 50,000 megawatts of power capacity. Its natural gas unit serves 1.6 million customers in North Carolina, Caroline from the south, Tennessee, Ohio and Kentucky. The company employs 28,000 people.
Duke Energy is executing an aggressive clean energy transition to meet its goals of net methane emissions from its natural gas business by 2030 and net carbon emissions from power generation by 2050. The company has interim carbon emissions targets of at least 50% reduction in electricity production by 2030, 50% for scope 2 emissions and some upstream and downstream scope 3 emissions by 2035, and 80% of electricity generation by 2040. zero-emission electricity generation technologies such as hydrogen and advanced nuclear.
Duke Energy was named to Fortune’s 2022 “World’s Most Admired Companies” list and Forbes’ “World’s Best Employers” list. More information is available at duke-energy.com. The Duke Energy News Center contains press releases, fact sheets, photos and videos. Duke Energy lighting features stories about people, innovations, community issues and environmental issues. Follow Duke Energy on Twitter, LinkedIn, instagram and Facebook.
Media contact: Ana Gibbs
Media line: 800.559.3853